1. Arrive at Playa Mia and start your check-in; you’ll have to pay the remaining balance here. 
2. Once you’re done with your check-in, it is time to enter the facilities and have the time of your life doing any or all available activities!!! 

Duration: At guest’s leisure from Monday to Saturday from 9:00 a.m. to 6:00 p.m. 

Meeting Time: N/A 

Meeting Point:

• Without transfer: at WildTours location  

Playa Mía’s main entrance.

• With transfer at any alternative meeting points: 

A. Wildtours booth at Punta Langosta Pier, for Disney, Norwegian Cruise Line, and MCS cruise ships.  

B. Wildtours booth at Royal Village, for Carnival, Princess, Celebrity, and Royal Caribbean cruise ships.  

C. Wildtours booth for passengers coming from the Ferry Pier, downtown, and mainland 

Minimum # of passengers: 1 

Tour operator: Playa Mía 

✅ Entrance to Playa Mia Grand Beach Park 

✅ Buffet  

✅ Domestic Open Bar & Sodas 

✅ Beach Umbrellas 

✅ Towels 

✅ Lockers 

✅ Access to Playa Mia features: 

• Buccaneers Bay kid’s lagoon-pool with a pirate ship, water cannons, water sprays & animal shaped slides 
• Oasis Island Pool and its Hydro Massage Tub  
• Access to the Floating Park 

✅ Access to Underwater Mayan City (snorkel gear included) 

✅ Lounge Chairs 

✅ Ocean Kayaks 

✅ Pedal Boats 

✅ Clear Kayaks 

✅ Hobbie cats 

✅ Water Bicycles 

✅ Snorkel gear 

✅ Ping-pong table 

✅ Volleyball and soccer beach court  

✅ Showers and Dressing Rooms 

✅ Life Vests 

✅ Lifeguard 

✅ Marine Rescue Unit 

✅ On-site First Aid Center & Paramedic 

✅ On-site Ambulance 

✅ Wheelchair-accessible areas available 

✅ Don´t apply to all activities at the park 

✅ A complimentary beach-wheelchair transfer service is also available upon request inside the property 

❌ Gratuity optional 

❌ À la carte menu 

❌ La Cantina Bar 

❌ Jet Ski 

❌ Parasailing 

❌ Diving trips 

❌ Snorkel trips 

❌ Nails & Spa 

❌ Lounge Beds 

❌ Outdoor Massage Services 

❌ Fish Therapy 

❌ Hair braiding 

❌ Shopping Area with souvenirs, Mexican handcrafts and photo shop 

• IMPORTANT: Playa Mia is committed to protecting the ocean environment and Cozumel’s vast coral reefs; therefore, the use of any type of sunscreen, sunblock or suntan lotion which could eventually make its way into the ocean is no longer allowed. All guests must shower BEFORE entering either the ocean or any of Playa Mia’s pools.  We suggest the use of long-sleeved UV-filtering shirts, hats, and sunglasses to protect yourself from the Sun.  Coral, fish and all other sea creatures thank you for your cooperation! 
• It is important to be aware that the remaining balance will be charged at the meeting point (preferably in cash). 

Safety & Health Guidance 

• Guests must follow safety guidelines from the staff to prevent the spread of Covid-19. 
• Staff will remind guests to keep physical distance, during the reception and brief-in.  
• Health screening of guests at the check-in will be made through a quick test that involves temperature checking; any guest showing signs of respiratory illness such as coughing and sneezing will be excluded from the tour. 
• Each guest will be asked to sign a declaration of health upon arrival. 
• We will allow healthy people to enjoy the tour; the staff will encourage guests to use a face mask/face covering upon arrival. Due to local government policies, the use of face mask/face covering is mandatory. 
• Guests must wear face mask/face coverings in common areas, near other guests, and when interacting with the staff.  
• The staff will provide each guest antibacterial gel (at least, 70% alcohol) upon arrival. 
• We have additional hand sanitizing dispensers to reduce the spread of viruses and bacteria. 
• We will encourage guests to follow the handwashing protocol frequently, with soap and water for 20 seconds before and after any activity. 
• Guests must comply with all the instructions given by the staff in the park. 
• Participants must comply with Cozumel National Marine Park rules of use at the Park. 
• Underage participants must be accompanied, directly supervised and cared for by a responsible Adult Companion, Parent (s), or Legal Guardian at all times. 
• Legal drinking age in Mexico is 18 years of age. 
• Playa Mia requires, at its sole discretion, a valid photo ID as proof of age for the consumption of alcoholic beverages. 
• Playa Mia reserves the right to refuse service of alcoholic beverages to guests that appear intoxicated, are unruly or underage. 
• The participation in any activity, attraction and all the services offered by the tourist operator remain under the responsibility & risk of the guest. 
• The beach services are offered according to order of arrival.  

Beach Park Restrictions  

• Playa Mia is open from 9:00 a.m. to 6:00 p.m. local time, from Monday to Saturday. 
• Participants must comply with all instructions given by the staff. 
• Participants must comply with the specific rules of each individual activity inside the park.  
• Participants must comply with Cozumel Reefs National Marine Park rules of use while staying at Playa Mia. 
• Participants under 18 years old must be accompanied, directly supervised and cared for by a responsible adult companion, parent(s), or legal guardian at all times.  
• The legal drinking age in Mexico is 18 years old. Minors will not be served alcohol, even with parental consent. 
• Playa Mia may require, at its sole discretion, a valid photo ID as proof of age for the consumption of alcoholic beverages. 
• Playa Mia reserves the right to refuse service of alcoholic beverages to guests that appear intoxicated, are unruly or underage.  
• The participation in any and/or all of the services and attractions offered by the tour operator are entirely at the guest’s sole discretion, risk and responsibility. 
• Unassisted use of sailboats will be subject to approval by the tour operator. Guests will need to demonstrate the knowledge and skills necessary for their own-safe and responsible use.  
• Some beach services and attractions may be subject to age, height and/or weight requirements/restrictions.  
• The use of any and/or all non-motorized water toys will be subject to and in accordance with the laws, terms and conditions of use mandated by the tour operator, local, state and federal authorities. 
• The number of non-motorized water toys offered complies with Cozumel’s National Marine Park regulations.  
• Non-motorized water toys, services, and activities are offered on a first-come, first-serve basis. 

Water Park Restrictions: 

• All children under 12 years old and all non-swimmers must be accompanied and supervised one-on-one by a parent or legal guardian who must remain in the water within arm’s reach of the child or non-swimmer at all times. Older children should not be left in charge of younger children in the pool area.  
• Height and weight restrictions for the Buccaneers’ Bay Water Toys: 
• Maximum height - 1.2 meter or 3 feet 11 inches 
• Maximum weight for children slides- 60 KG or 132 LB 
• Height and weight restrictions for the Twin Twister Waterslides 
• Minimum height - 1 meter or 3 feet 3 inches 
• Maximum weight - 113 KG or 250 LB 
• Use of the pools and slides is not allowed for guests with any skin disease, lesions, infections, open sores, inflamed eyes, cold, nasal or ear discharge, communicable disease, or who have any considerable area of exposed sub-skin tissue, open blisters, cuts, and/or who are wearing any kind of bandage or Band-Aid.  
• Shoes of any kind are not allowed in the pools or in the slides.  
• The maximum for guests allowed in the Hydro Massage Tub at the same time is 6.  
• The use of waterslides is not allowed for guests afraid of heights, people under the influence of alcohol, drugs (including prescription medications), pregnant and nursing women, guests with medical conditions such as back, neck, joint or muscular injuries, heart conditions, recent surgeries (up to 6 months), or guests with special needs or medical preventions.  

Floating Park Restrictions 

• Guests must be aware of the game´s linking intersection and surfaces. 
• All children under 12 years old and all non-swimmers must be accompanied and supervised one-on-one by a parent or legal guardian. 
• Guests must be aware of signs on the games.   
• Pushing, acrobatics, wrestling, violence, any bad behavior or act that might endanger the welfare of oneself or other visitors are not allowed.  
• Admission to the Floating Park may be refused to any person who is believed to be under the influence of alcohol, impaired by any drug or medication, or who is believed to create an unsafe environment for others. 
• Guests must obey the instructions of the lifeguards and other park staff.   
• Eyeglasses are not permitted. In cases of absolute necessity, non-breakable lenses and frames may be allowed.  
• Access to the Floating Park is not allowed to guests afraid of heights, people under the influence of alcohol, drugs (including prescription medications), pregnant and nursing women, guests with medical conditions such as back, neck, joint or muscular injuries, heart conditions, recent surgeries (up to 6 months), or guests with special needs or medical preventions.  
• Visitors are obliged to use an appropriate bathing suit that is free of rivets, zippers or other metallic accessories that may scratch the surface of the Floating Park. 
• The Floating Park may be evacuated and disassembled at any time in order to ensure the safety and the well-being of the guests.  
• All injuries should be reported immediately to the park staff. 

Recommendations: 

• Comfortable beachwear 
• Swimwear 
• Long-sleeved UV filtering shirts 
• Sandals 
• Hats 
• Cash or credit card (VISA, Master Card, or American Express) for shopping and gratuities. 

• FREE cancellation and full refund must be notified within a minimum of 24 hours before your tour time; if it is made within less than 24 hours in advance, booking fees cannot be refunded. 
• If you show up under the influence of drugs or alcohol, we will not allow you to participate in the activity and will not issue a refund. 

With the current global climate, we feel it is necessary to inform potential passengers what we are doing to ensure their safety and decrease the spread of the virus. 

Actions being taken: 

• All of our staff have been fully vaccinated 
• Face masks are needed for staff in public areas 
• Regular temperature checks for staff 
• Staff must wash their hands regularly 
• Hand sanitizer is available for travelers and staff 
• High-traffic areas are sanitized regularly 
• Face masks are required for travelers in public areas 
• Temperature checks for tour participants upon arrival. 
• Social distancing is enforced throughout the activity